About the role
The support team answers questions about accounts, billing and product features. You will have a knowledge base, a team lead and a Slack channel full of people who will help you find answers.
Hours are Monday to Friday, with shifts scheduled between 8 a.m. and 8 p.m. Eastern. You need a quiet workspace and a reliable internet connection.
What you will do
- Respond to customer chats and emails with clear, friendly answers
- Troubleshoot account and billing issues and escalate when needed
- Document interactions in the support ticketing system
- Share feedback with the product team on recurring issues
What you bring
- Excellent written English and a calm, patient communication style
- Previous customer service experience is a plus, not a requirement
- Typing speed of 40 words per minute or better
- A quiet home workspace with a stable internet connection
- Authorized to work in the United States
Benefits and perks
- Fully remote
- Paid training
- Medical, dental and vision coverage
- Home office stipend
About the employer
A subscription software company with a fully remote support team. The employer's name is shared once you speak with your recruiter and agree to be put forward.