USA
UK
India
EuropeAbout the role
The support hub serves customers across Europe in their own languages. You will help German-speaking customers by chat, email and phone, with full product training in your first weeks.
What you will do
- Resolve customer questions in German and English
- Troubleshoot product issues and escalate when needed
- Document cases clearly in the ticketing system
- Share recurring issues with the product team
What you bring
- Fluent German and good English
- Customer service experience is helpful but not required
- Calm, clear communication
- Right to work in Ireland
Benefits and perks
- Health insurance
- Language and wellbeing allowances
- Pension scheme
- Hybrid working after probation
About the employer
An international software company with a European support hub in Dublin. The employer's name is shared once you speak with your recruiter and agree to be put forward.
