About the role
The support team in Perth works regular business hours and handles questions ranging from setting up a new payroll to resolving bank feed issues. You will receive four weeks of product training.
What you will do
- Answer customer calls, chats and emails about product features
- Diagnose technical issues and walk customers through fixes
- Escalate complex cases with clear notes
- Contribute to the knowledge base
What you bring
- Customer service or help desk experience
- Clear and friendly communication
- Comfort learning new software quickly
- Right to work in Australia
Benefits and perks
- Four weeks of paid training
- Hybrid working after probation
- Wellbeing allowance
About the employer
A software company serving small businesses across Australia. The employer's name is shared once you speak with your recruiter and agree to be put forward.